Mission
“Our mission is to provide high-quality, culturally inclusive, tailored and bespoke NDIS care accessible to individuals from all backgrounds and life situations.”
About Us
Our Story
Novelty Services is a trusted National Disability Insurance Scheme (NDIS) provider founded by Sid, driven by a passion for delivering client-focused, compassionate care that individuals can truly depend on.
Our mission is to offer transparent, high-quality, and inclusive support by building long-term, meaningful relationships with our clients. We achieve this by delivering personalised care plans that address each individual's
unique needs.
“I saw that there was space for the kind of support where people needed to be heard, valued and genuinely cared for. I started Novelty services services to bridge that gap and bring inclusivity where all-round well-being is taken seriously.” - Sid
Challenges faced by individuals and families—
- ★ Inaccessibility
- ★ Unreliable support
- ★ Lack of empathy
- ★ Choice and Control
You don’t have to face these challenges alone—our team is here to provide personalised support across personal care, social engagement, skill development, complex health needs, and more.
Our Expertise
Team, Training, and Professionalism, Culture Training
When you choose Novelty services, you’re joining a compassionate, skilled, and dedicated family committed in helping you achieve your goals and live a fulfilling life.
NDIS Compliance & Quality Assurance
We uphold full compliance with the NDIS Practice Standards and the Quality and Safeguarding Framework.
Our culture of continuous improvement is backed by regular internal audits, structured feedback systems, and ongoing staff training, ensuring we always meet the highest standards.
Comprehensive Service Delivery
Our team brings deep experience in delivering a wide range of essential services, tailored to participants’ needs:
- ★ Daily personal care and activities
- ★ Community and social access
- ★ Life skills and independence training
- ★ Support co-ordination
- ★ Behavioural and psychosocial support
Strong Participant & Family Engagement
We prioritise clear, respectful communication with participants, families, and guardians.
Through collaborative planning and transparent feedback channels, we ensure that everyone involved stays informed and empowered throughout the care journey.
Our Philosophy
Vision
“Our vision is to reconceptualize disability support by creating a community where inclusivity, empathy, and genuine care are at the heart of everything we do.”
Values
“We lead with compassion, embracing diversity to create a space where everyone feels valued, respected, and empowered. With a commitment to excellence and innovation, we deliver personlised support that evolves with each individual's journey.”
From the Founder’s Desk:
Dear Participants and Families,
On behalf of Novelty Support and Care Services, I warmly welcome you to our community. We are deeply committed to upholding the values of inclusion, empowerment, and excellence in everything we do.
As a proud provider under the NDIS (National Disability Insurance Scheme), we adhere to the highest standards of care and service delivery, ensuring all supports are tailored to your unique needs and aspirations.
We are committed to treating every individual with respect and dignity, valuing your choices, individuality, and cultural background. Through person-centered support, we work collaboratively to help you set and achieve your goals. Our focus on quality and safety ensures consistent, reliable, and evidence-based care, while our dedication to continuous improvement means we actively seek feedback to enhance our services and better meet your needs.
At Novelty services, we believe in creating an environment where participants and families feel heard, supported, and empowered to thrive. Our team is dedicated to promoting your independence, enhancing your well-being, and fostering meaningful relationships that build stronger, inclusive communities.
Thank you for trusting us to be part of your journey. Together, let us embrace best practices, uphold the principles of the NDIS, and work towards a future full of possibilities and success.
Warm regards, Sid
Director, Novelty Services Support and Care Services