Team & Culture

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Our Story

Led by Sid, Novelty services is a result of her journey through community services and case management. She has worked closely with families and people with disabilities, understanding their unique needs and circumstances.
This experience has honed her expertise in creating tailored intervention and support plans for people with special conditions, ensuring they receive the individualized care they need.

Our Family

At Novelty Support and Care Services, You are Not Just a Participant – You are Family


At Novelty Support and Care Services, we believe that true support goes beyond services — it’s about connection, trust, and belonging. That’s why we treat every participant like a valued member of our family.

We understand that each journey is unique, and we walk alongside you with compassion, consistency, and care, just like family would. From the moment you join us, you’re welcomed with open arms into a nurturing environment where your voice is heard, your choices are respected, and your goals truly matter.

A Team United by a Common Goal

Dear Participants and Families,

From support workers to coordinators, we are united by a shared purpose: to make a positive difference in the lives of those we serve. For us, this is not just a job — it is a calling.

We bring dedication, passion, and heart to every role, ensuring the best care for our participants.

By choosing Novelty Services, you’re not just receiving support; you’re becoming part of a family that is wholeheartedly committed to helping you thrive.

We welcome you to the Novelty Services family, where care meets compassion, and every step forward is taken together.

Our Culture

Built on compassion, collaboration, and a commitment to excellence, we prioritise empathy in every interaction, ensuring that both our participants and team members feel valued and supported.
We thrive on teamwork and inclusivity, bringing together diverse perspectives to deliver personalised care. Continuous growth and development are at the heart of what we do, empowering our staff to excel and remain at the forefront of industry standards.
With a foundation of integrity and accountability, we hold ourselves to the highest standards, ensuring every action reflects honesty and respect. We see ourselves as a family, extending that sense of belonging to our participants, creating a community of care and connection.
Ultimately, we are driven by a shared mission: to empower, uplift, and improve lives through compassionate and personlised support.

Let us work together to make a difference


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